Question 1

WHO ARE WE?

Accepted Answer

Hey babe! Nice to meet you, Learn more about us here.

Question 2

HOW CAN I PAY?

Accepted Answer

We currently accept Visa, Mastercard, Amex, PayPal and E Transfer as payment methods.

Question 3

FORGOT TO ENTER A DISCOUNT OR PROMO CODE?

Accepted Answer

No worries! Please email us at  info@perfectlyimperfectdesigns.ca, (mailto:heybabe@brunettethelabel.com)and we can adjust your total and issue a partial refund for you.

Question 4

MY DISCOUNT CODE DIDN'T WORK?

Accepted Answer

Please note that discounts and promo codes are only valid on full-price items with some exceptions including collaborations.

Question 5

WHERE ELSE CAN I FIND PERFECTLY IMPERFECT DESIGNS?

Accepted Answer

WHERE ELSE CAN I FIND PERFECTLY IMPERFECT DESIGNS?
Check out our store locator to see who else carries Perfectly Imperfect Designs locally or you can follow us on Instagram (https://www.instagram.com/perfectly1mperfectdesign/?next=%2F)to see pop-ups and market dates!

Question 6

WHEN WILL MY ORDER SHIP?

Accepted Answer

Please allow up to 7-10 business days for your order to process. Shipping times vary based on the shipping address provided and current shipping conditions. Please note that shipping delays may occur during high demand periods like sale events or holidays.

In a hurry and need a last minute gift? Send us a DM,(https://www.instagram.com/perfectly1mperfectdesign/?next=%2F) email (info@perfectlyimperfectdesigns.ca)or text and we will do our very best to help you out for a rush order!

Question 7

WHERE DOES MY ORDER SHIP FROM?

Accepted Answer

All orders are shipped from our warehouse located in Calgary, AB.

Question 8

HOW CAN I TRACK MY ORDER?

Accepted Answer

Once your order is shipped, you will receive a shipping confirmation email that will include a FedEx, UPS or Canada Post tracking number. If you can’t find your shipping confirmation, please double check your spam, junk and promotions folders... they love to hide!

Question 9

WANT TO RETURN OR EXCHANGE AN ITEM?

Accepted Answer

To start your return, please send us an email to info@perfectlyimperfectdesigns.ca. You should receive an email notification once your  order is placed, if you reply to that email with the reason you would like to return or why it didn't work out and/or the size you would like to exchange for. Please note... that the refund will be initiated upon receiving the product.

The initial shipping fee you paid will be deducted from the refund amount. Customers are responsible for shipping the item back for refund.

Please note that all sale items and custom orders are final sale and cannot be refunded or exchanged.

For exchanges, please continue to contact us at info@perfectlyimperfectdesigns.ca (info@perfectlyimperfectdesigns.ca)

Question 10

WHERE CAN I INQUIRE ABOUT WHOLESALE?

Accepted Answer

All wholesale inquiries can be sent to info@perfectlyimperfectdesigns.ca	(info@perfectlyimperfectdesigns.ca)We look forward to hearing from you!

Question 11

HAVE QUESTIONS THAT WE DIDN'T ANSWER?

Accepted Answer

We can help! Please call us at (403) 619-1331 or send us an email to info@perfectlyimperfectdesigns.ca (info@perfectlyimperfectdesigns.ca)

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